Day 6 Quiz Wave 57

What to submit when a customer is requesting to sell a product at the store?

• CTL

• Product Search

• Product Request

• BCF

Please select two valid information to authenticate an account.

• Employee ID

• Phone number

• Age

• Household ID

What form do we submit if the customer wants to speak to someone higher that the Store Manger?

• RTS

• CTL

• BCF

The customer reporting Signature Select Bath Tissue that she bought instore was damaged. How to do we resolved it?

• Refer to Store

• Provide MGO

• Warm Transfer to Own Brands

• Process refund

What do we call the part in CAP where you can find the customer's information as shown in the picture?

• 160 header

• 180 header

• 240 header

• 360 header

Select from the choices below on when you should create a non club card.

• The customer wanted to be anonymous.

• The customer failed authentication.

• The customer ask store hours operation.

• All of the choices applies.

What is the tool we used to checked created tickets by Escalation? Please enter your answer in capital letters.

(a)  

What is the timeframe for updating the customer's account information?

• 24-48 hours

• 15-30 minutes

• 1-2 hours

• 30 mins - 24 hours

What case should we attach to an Incident Alert for a Global Issue?

• Parent Case

• Child Case

What is the title of the blast for where we can see the RTS Templates or format? Please submit your answer in capital letters

(a)