Zendesk Refresher Training
Authored by Lindiwe Mabaso
English
2nd Grade
Used 2+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
5 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which Hollywoodbets communication channels does Zendesk feed ?
Emails
X
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
On Lice chat, When escalating to events, we use
Side conversation
Apply Macro
Disposition
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While on a chat, you are about to go on your tea break. Which auxiliary code is acceptable.
Offline
Away
Wrap-Up
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of ticket is closed as OPEN:
A ticket that has been escalated to the Deposit and Withdrawals department.
A ticket that has been escalated to the events department.
Where a ticket has been send back to the customer requesting for more information.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of ticket is closed as Pending?
A ticket that has been sent back to the customer requesting more information.
A ticket that has been escalated to the VAS department.
A solved ticket.
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
