La méthode CROC
Professional Development
•5 Qs
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La méthode CROC
Quiz
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Other
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Professional Development
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Practice Problem
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Easy
Oumayma malki
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Je peux commencer un appel sans dire bonjour.
vrai
faux
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La dernière étape de la méthode CROC est :
La raison
La conclusion
L'objectif
Le contact
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Il est primordiale de se présenter lors de l'appel téléphonique
vrai
faux
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
L'objectif correspond à
remercier et prendre congé
prêter attention à la demande de l’interlocuteur
traiter la demande
se présenter
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La méthode CROC correspond à un acronyme signifiant "Créer des Offres Responsables pour les Clients"
vrai
faux
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