Cancellation

________ incident impacting the reservation location does not require documentation.

Large scale incidents impacting the location of the guest are traveling from do not require documentation.

• True

• False

A guest's uncle is considered an immediate family?

• True

• false

If a guest wants to cancel a reservation due to the death of an immediate family member, the Support Ambassador should request documentation to be provided within ____ days from the cancellation

• 7

• 14

• 28

• 48 hours

In order for a host to be eligible for the penalty-free cancellation for the death of an individual, they need to provide documentation within ____ days of the cancellation.

• 7

• 14

• 21

• 28

A guest is summoned for jury duty during the dates of their reservation, and needs to cancel. What type of cancellation should this be?

• Guest-initiated reservation cancellation

• Extenuating Circumstances

• Host-initiated reservation cancellation

The power in a host's listing unexpectedly keeps going out and they need to cancel their upcoming reservation which starts in 3 days, while repairs are being made. What type of cancellation this should be. Select all that applies.

• Guest-initiated reservation cancellation

• Extenuating Circumstances

• Host-initiated reservation cancellation

• Consequences-free cancellation

A host injures his back and is unable to welcome his Guest. What type of cancellation this should be. Select all that applies.

• Guest-initiated reservation cancellation

• Extenuating Circumstances

• Host-initiated reservation cancellation

• Consequences-free cancellation

What is the ONLY event that the WF allows a monetary loss to a guest during Guest cancellations?

• Death of an immediate family member

• Double booking

• Natural Calamities

• Plans have changed

1. We proactively contact the Host if the Guest cancels a reservation because his plans have changed.

• True

• False