HR CHAPTER 123

How do global issues impact the hospitality industry?

• By changing local operations only

• They have a negligible impact

• By influencing travel trends and business volumes

• Solely through technology transfer

Answer explanation

Global issues impact the hospitality industry by influencing travel trends and business volumes.

What characterizes effective human resources management?

• Strict hierarchy

• Minimizing employee interaction

• Enhancing performance through staff management

• Reducing staff diversity

Answer explanation

Effective human resources management is characterized by enhancing performance through staff management, not by strict hierarchy, minimizing employee interaction, or reducing staff diversity.

How does the Age Discrimination in Employment Act (ADEA) protect employees?

• By ensuring safe working conditions

• By prohibiting discrimination in employment on the basis of age (40 and older)

• By regulating minimum wage and overtime

• By providing medical leave benefits

Answer explanation

The Age Discrimination in Employment Act (ADEA) protects employees by prohibiting discrimination in employment on the basis of age (40 and older).

What does the Americans with Disabilities Act (ADA) address?

• Minimum wage requirements

• Non-discrimination on the basis of disability

• Family leave policies

• Safety standards

Answer explanation

The Americans with Disabilities Act (ADA) addresses non-discrimination on the basis of disability, ensuring equal opportunities for individuals with disabilities.

Why is diversity important in the hospitality workplace?

• It simplifies management tasks

• Diversity has no real impact

• It enhances creativity and customer satisfaction

• It reduces operational costs

Answer explanation

Diversity in the hospitality workplace enhances creativity and customer satisfaction by bringing different perspectives and experiences to the table.

How can HR policies in the hospitality industry support employee development?

• A) By limiting access to training and advancement opportunities

• B) Through clear guidelines for performance, training, and promotion

• C) By focusing solely on disciplinary actions

• D) Ignoring employee aspirations and focusing on operational needs

Answer explanation

HR policies in the hospitality industry can support employee development through clear guidelines for performance, training, and promotion.

Which external factor greatly influences human resources activities in hospitality?

• Cosmic events

• Legislation

• Trends in entertainment

• Technological advancements

Answer explanation

Legislation is the correct choice as it significantly impacts human resources activities in hospitality by setting guidelines and regulations that must be followed.

What is a key factor in effectively applying HR policies and procedures?

• A) Keeping them secret from lower-level employees

• B) Consistency and fairness in their application

• C) Applying them differently in each department

• D) Using them as a formality without actual enforcement

Answer explanation

Consistency and fairness in the application of HR policies and procedures are key factors in their effective implementation.

What does human resources management in hospitality primarily involve?

• Machine maintenance

• Product innovation

• Managing staff to enhance performance

• Financial management

Answer explanation

Human resources management in hospitality primarily involves managing staff to enhance performance by recruiting, training, and motivating employees to ensure high-quality service delivery.

What is a primary focus of the hospitality industry?

• Technology development

• Manufacturing products

• Providing services and experiences

• Financial investments

Answer explanation

The primary focus of the hospitality industry is providing services and experiences, not technology development, manufacturing products, or financial investments.