OM Ch4

Which stage of product design involves defining market demand, forming and selecting product concept proposals for further development and testing?

• Planning
• Concept development
• System design
• Detailed design

Which tool can convert customer needs into product design specifications?

• QFD
• Quality Function Deployment
• House of Quality
• All of the above

What scores are commonly used to represent the strong, medium, and weak relationships in a relationship matrix?

• 9,3,1
• 3,2,1
• 1,3,9
• All of the above

From which aspect can a company evaluate whether product development is successful?

• Speed and frequency of new product launches
• Productivity of the actual development process
• Quality of the actual product launched
• All of the above

In QFD, customer needs are considered as

• Whats
• Hows
• Specification targets
• All of the above

The average time between the completion of two consecutive units is known as

• Cycle time
• Production time
• Operation time
• All of the above

In a flowchart, the diamond shape typically represents

• Tasks and operations
• Decision point
• Storage area
• Customer

Which of the following is NOT the meaning of WIP?

• semi-finished products
• Finished products
• Work in process
• None of the above

The mechanism for storing between steps in a process is called

• Bottleneck
• Buffer
• Inventory area
• None of the above

If the process is uneven, it will result in which situation?

• Bottleneck
• Buffer
• Inventory area
• None of the above