OM Ch5

The types of processes do NOT include

• Testing processes
• Processing processes
• Batch processes
• Transformation

Which one does NOT belong to the structure of manufacturing processes?

• Job shop
• Testing process
• Batch process
• Assembly line

Reaching a certain level of output where total revenue equals total cost is called

• Decision point
• Imbalance point
• Break-even Point
• All of the above

A good service system should consider

• Tasks
• Treatment
• Tangible features
• All of the above

Devices designed to prevent inevitable errors in service processes are called

• Fool-proofing
• mistake -proofing devices
• Poka-yokes
• All of the above

Among the three contrasting service designs, McDonald's adopts

• Assembly-line
• Self-service
• Customization approach
• All of the above

Which statement is WRONG regarding the self-service approach?

• Service is performed by the consumer
• Customers are viewed as employees
• Emphasis on fool-proofing devices
• Service is customized