
MCT QUIZ
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Professional Development
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12 questions
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1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
How many callback attempt needed in cases that need customer intervention?
1
3
2
0
2.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
For WTM Cases, if customer is requesting to move orders from Lease to DBC. We will need to transfer the case to SMBR Lease.
True
False
3.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
When sending final UTR email to customer and TM unable to educate customer about the account status such as promo reminder, past due, etc. Team member will merit a markdown on this behavior.
Provided Thorough Tailored Information
Policies & Procedure
Verification
Resolve
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
If TM failed to follow the TRQ Callback Strategy, they will merit a markdown on this behavior.
Policies & Procedure
Documentation
Resolve
Communication
5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
If AC wants to re-open an account closed due to bankruptcy. We need to open a case in SFDC and assign it to:
US_Revolving Reg Team
US_Collections
US_Omni Revolving Correspondence
US_SSOR
6.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
For Account Updates: Blk J Removal - a case should be opened regardless if the account's delinquency was not an admin issue.
True
False
7.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Collection waivers processed using Waiver Reason 69 count for 1 in 12 courtesy.
True
False
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