QA Thursday - Week 13

For Voluntary Returns within 30 days, we need to escalate it first before requesting for an RMA.

• TRUE

• FALSE

What is the minimum battery bank size of the Renogy 3000W Inverter-Charger?

What is the maximum amperage capacity of the load terminals of the Rover 20-30-40 charge controller?

Based on the After Sales Problem Handling KB Article, the Technical Escalation team will indicate already on their response if an RMA# is already required and will also indicate the description of the product's defect.

• TRUE

• FALSE

What is the main purpose of the recent After Sales KB Article updates?

• Promote Renogy's Brand

• Minimize losses due to customers return requests

• Retain repeat customers and attract new customers

• None of the options

TRUE OR FALSE: Our 12V 60A DC to DC Battery Charger is compatible with our BT-2 Module.

• TRUE

• FALSE

Renogy has (2) kinds of fuses, kindly choose the correct fuse:

• incline and ANL fuse

• inline and ANL fuse

• blade fuse and Mc4 fuse

• inline and Mc4 fuse

What is the warranty of the Rover charge controller?

• 1-year material and workmanship warranty

• 1-year pro-rated warranty

• 2-year material and workmanship warranty

• 3-year material and workmanship warranty

TRUE or FALSE: We can reroute an order once it is shipped

• TRUE

• FALSE

When creating an RMA for order cancellation, what code is required to process the refund?

• Tax Code

• Cancellation Code

• Discount Code

• Item Code