Sara purchased a downlight 6 months ago and now its no longer working through normal usage. Florita referred her back to the store to get the item fully exchanged. What would be the correct disposition on ASCS?

P.S. Service level 2

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Janet purchased a 24v drill 4 months ago. When she was using it for the third time, the lights kept flashing red and the bit won't spin. Keisha referred her back to the store. What would be the correct disposition on Engage?

SL3

Diana purchased a gazebo 2 years ago. She wants to order a fabric cover but we are out of stock and BO cannot be placed so an escalation was made by Rushel. What would be the correct disposition on ASCS?

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John purchased a ceiling fan 9 months ago and an electrician installed it. After installation, the fan started to smoke from the motor. Rosa documented a PQI and referred John back to the store. What would be the correct reason code on ASCS?

• product information

• Complaint

• Return to store

• Return Authorization

John purchased a ceiling fan 9 months ago and an electrician installed it. After installation, the fan started to smoke from the motor. Rosa documented a PQI and referred John back to the store. What would be the correct disposition on ENGAGE?

• PQI issued

• Escalation

• Return to store

• Product Information

David said that an order was placed for him 15 days ago. Sheneka checked his order details and saw that a drop-ship order was placed to the vendor Bestview. Sheneka sent out an escalation inquiring about the order. What would be the correct disposition on ASCS & Engage?

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Johnny purchased a string trimmer 1 year ago and he would like to get the spool cover replaced because its worn out. Immani placed a billable order for the part. What would be the correct disposition on Engage?

Robert purchased a mower last weekend and he said that he is not satisfied with the way it cuts his yard so he will take it back to the store to get a refund. What would be your disposition?

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Tina purchased a conversation set 4 months ago. The hardware pack was missing from the box so Shania placed a back order under warranty. Was her disposition on ASCS correct?

• YES

• NO

• MAYBE

Rob purchased a mower in 2021. He stated that the battery is no longer working because it flashes a red light when it's on the charger. Ionie referred him to the email team to validate his warranty. What would be the correct disposition?

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