ISC 341-375

The inability to deliver products on time is a typical problem

• in traditional logistics only because the problem has been solved in e-commerce.
• in both off-line and e-commerce
• unique to e-commerce.
• in global operations, but it is rarely a problem in domestic operations.

are a major source of uncertainty in supply chains.

• nventory delivery schedules
• Foreign currency exchange rates
• Internal manufacturing schedules
• Demand forecasts

Solutions to problems in the supply chain for EC companies are:

• generic across both EC and traditional companies.
• so complex that most EC companies cannot afford to implement them.
• critical during start-up but usually become manageable and insignificant as EC companies mature.
• usually unique for each EC company.

Automated warehouses for 132C companies are designed:

• to accommodate much larger inventory levels than traditional warehouses.
• to facilitate the delivery of large quantities of product to a small number of customers.
• to facilitate the delivery of small quantities of product to a very large number of customers.
• to help transition 132C companies into 13213 companies.

The second most often cited reason for customers not buying on the Web is:

• the lack of a good return mechanism.
• concern that ordered products won't be delivered on time.
• concerns about fraud.
• not being able to see or try on a product before buying it.

recognizes that are the core of a business and that a company's success depends on effectively managing its relationships with them.

• Supplier relationship management; suppliers
• Partner relationship management; partners
• Customer relationship management; customers
• Vendor relationship management; vendor

Data analytics are a valuable tool because it can provide all of the following EXCEPT:

• customer segmentation groupings.
• profitability analysis.
• financial reporting
• what-if scenarios.

For companies, it may be even more important to change strategies quickly.

• traditional
• pure play
• service
• retail

Capabilities of the Internet that have made it more difficult for companies to capture profits include all of the following EXCEPT:

• The Internet makes information widely available.
• The Internet reduces the difficulty of purchasing, marketing, and distribution.
• The Internet allows buyers and sellers to find and transact business with one another more easily.
• The Internet makes it easier to make secure payments.

Projections of the business technological, political, economic, and other environments are called:

• forecasts.
• SWOT analysis
• competitive intelligence
• value propositions