07: Positive Organizational Behavior

What is positive deviance?

• Performance below the norm in a negative direction.

• Average performance that meets the norm.

• Successful performance that dramatically exceeds the norm in a positive direction.

• Unsuccessful performance that fails to meet the norm.

Which of the following is NOT associated with positive deviance?

• Higher overall job performance.

• Less burnout.

• Increased commitment.

• More sick days.

What is a benefit of positive deviance in the workplace?

• Lower job satisfaction.

• Higher overall job performance.

• More burnout.

• Decreased commitment.

What do positive emotions help to build?

• Negative emotions

• Financial resources

• Social, psychological, and physical resources

• Limitations

What is one of the effects of negative emotions?

• They broaden your mindset

• They fuel organizational success

• They spur you to act in narrow or specific ways

• They build social resources

How do positive emotions affect your mindset?

• They limit your mindset

• They close you off to new things

• They narrow your perspective

• They broaden your mindset, opening you to consider new things

Decision making is an aspect of work life that can be improved by having:

• Negative emotions

• Neutral emotions

• Positive emotions

• No emotions

What is one of the effects of positive emotions on an employee's work intentions?

• Increased intentions to quit

• Decreased intentions to quit

• No change in intentions to quit

• Intentions to arrive late

How do positive emotions affect stress in the workplace?

• Increase stress

• Have no effect on stress

• Decrease stress

• Redirect stress to personal life

What is necessary to offset one negative experience?

• A single positive experience

• Multiple negative experiences

• Multiple positive experiences

• No experience at all