Crisis Support Attributes Quiz

What are crisis support attributes:

• Solutions focus

• Kindness and sympathy

• Respect, compassion and self-awareness

• Time management and respect

How do microskills enhance crisis support work?

• By providing practical tools and techniques for effective communication.

• By focusing on macro-level strategies.

• By emphasizing theoretical knowledge.

• By avoiding direct communication.

Give an example of a specific microskill relevant to crisis intervention.

• Silence

• Reflection of feeling

• Echoes

• All of the above

What is the role of self-awareness in impacting communication and empathy?

• It helps recognize emotions and biases, leading to more effective communication and empathy.

• It has no impact on communication and empathy.

• It only affects communication but not empathy.

• It leads to scripted responses.

Why is it important to evaluate the effectiveness of microskills in crisis management?

• To ensure that crisis support workers are using helpful techniques.

• To avoid using any techniques at all.

• To focus solely on theoretical knowledge.

• To rely on intuition.

What does the term ‘active listening’ refer to?

• Fully focusing on the speaker, paraphrasing, and reflecting feelings.

• Ignoring the speaker and waiting for a turn to speak.

• Interrupting the speaker to provide advice.

• Using closed-ended questions.

How can crisis support workers recognize their own biases?

• Through self-reflection, seeking feedback, and being open to learning.

• By avoiding self-reflection.

• By assuming they have no biases.

• By relying on intuition.