Quiz Pelayanan Prima
Quiz
•
Other
•
11th Grade
•
Practice Problem
•
Easy
150_Mia Damayanti
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang di maksud dengan konsep pelayanan prima ?
Pelayanan yang terbaik kepada pelanggan
Tidak peduli dengan kepuasan pelanggan
Tidak memperhatikan keinginan pelanggan
Menawarkan produk dengan harga murah
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Manfaat dari pelayanan prima salah satunya adalah untuk?
Melayani pelanggan
Meyakinkan kepercayaan pelanggan
Meningkatkan kualitas pelayanan perusahaan
melengkapi standart pelayanan
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tujuan dari pelayanan prima adalah?
Melayani kemauan pelanggan
Menghindari keluhan pelanggan
Memberikan pelayanan berkualitas kepada pelanggan
Meyakinkan loyalitas konsumen
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Fungsi pelayanan prima antara lain untuk?
Memberikan kepuasan pelanggan
Melayani pelanggan dengan ramah, tepat, dan cepat
Mengatasi kebutuhan pelanggan
Memberi keinginan pelanggan
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Konsep dasar pelayanan prima terdiri dari berapa macam?
4
2
5
3
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Karakteristik kualitas dari pelayanan prima meliputi semua kecuali?
Pengetahuan dan keahlian
Kesopanan dan ramah
Tepat waktu dan janji
Ketidakefisienan
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
mengapa penting bagi perusahaan atau pemerintah untuk memberikan pelayanan prima kepada pelanggan ?
agar perusahaan mendapat keuntungan
agar perusahaan kurang berkembang
agar pelanggan mendapat kepuasan
agar perusahaan berkembang
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