DCFS: SNAP Application Process Quiz

Where does the client/CSR go to start the SNAP Application process?

• LA CAFE Self-Service Portal home screen

• SNAP Application office

• Email submission

• In-person interview

Before completing the call for SNAP Application, what do you need to do first?

• Tell the client that the call is being recorded

• Confirm the client's identity

• Schedule a follow-up call

• Complete the application form

When you email the client's application, what do you put on the subject line?

• Client's First and Last Name

• Client's Social Security Number

• Client's Application ID

• Client's Case Number

What type of verification is accepted for income?

• Earned and unearned income

• Bank statements only

• Tax returns only

• Pay stubs only

What is the state LA customer service number?

• 1-888-524-3578

• 1-800-123-4567

• 1-800-SNAP-123

• 1-889-524-3578

Fill in the blank: What is the email address to send the SNAP Application to?

Fill in the blank: What are the telephone prompts to get to a SNAP representative? (Use "-" to separate the numbers please)

Fill in the blank: Throughout the application, a progress bar will show where you are in the application. It will appear in the upper ____- ____ corner of each page.

Fill in the blank: What is the fax number to send over any verifications?

True or false: You will find the Interaction ID in Y-Trac.

• True

• False