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Customer Service - Knowledge Check 1

Authored by Nichola Grant

Other

Professional Development

Used 13+ times

Customer Service  - Knowledge Check 1
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20 questions

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1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A potential client is a party that receives or consumes goods or services and has the ability to choose between different products and suppliers.

True

False

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Customer service is defined as ______________ customers.


Marketing

Selling

Helping

All of the above

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

As an agent, knowing your level of control is important in providing customer service.

True

False

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which of the following is an example of exceptional customer service?

An attorney who offers his services for free, but doesn't return phone calls.


An interior designer that listens to a customers' wants and creates designs that match their desires.

A store clerk who rings up your purchase at the cash register.

A waiter who doesn't want to bother his customers and doesn't check in until the bill is due

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Customer service agents do not have internal customers therefore, will not affect external customers.

True

False

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

A _______________ is someone who has yet to purchase a product or service from your company.


loyal customer

new customer

potential customer

discount customer

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The customer calls to purchase tickets but does not want to complete the order unless there is a discount. What type of customer is the agent helping?

potential customer

discount customer

loyal customer

new customer

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