CTC - Test your knowledge 04/02/2024

What is our official name?

• Rapid Responders

• Care Transitions Coordination

• CareTeam365

Within how may days do we want to schedule a hospital follow up appointment?

• Within 365-days

• Within 0-days

• Within 14-days

• Within 90-days

What is our Tagline?

• COORD PILOT:

• CARE COORD:

• RR PILOT:

• CARE TRANS:

TRUE OR FALSE: We have to fill out a post-discharge worksheet in ICC every time we document a call .

• TRUE

• FALSE

What is the Interwell Health call back number?

Stephanie call's Ms. Smith and her daughter Judy answers. Judy states that Ms. Smith is not in right now, but she handles all her medical needs. Is Stephanie allowed to continue this conversation?

Note: There is a standing auth on file but is not active due to it in pending status.

• Yes!! She's listed in ICC and it doesn't matter if the standing auth is pending.

• No, because standing auth is pending and needs to be fully complete.

• Yes, we can take the word of the daughter.

• No, because we can't get verbal auth from the member during the call.

What are the work hours for the CTC Team?

• 06:00AM - 11:00PM CDT

• 24HR

• 07:30AM - 07:00PM CDT

• 09:00AM - 05:00PM CDT

What is the primary goal of the Care Transitions Coordination team?

• To prevent high hospitalization rates.

• To meet a call quota of 100 calls a day.

• To provide 24/7 patient monitoring