The S.T.R.E.E.T Process Quiz

Scope (Focus & Risk Tolerance)

Define Your Needs and Risk Tolerance

• 'Satay Sensation' should identify their challenges and goals before exploring new technologies

• 'Satay Sensation' should prioritize high-risk, bleeding-edge technologies, regardless of their budget

Answer explanation

Explanation: Risk tolerance is crucial. A moderate-risk company shouldn't prioritize highly experimental technologies with a high chance of failure.

Track (Identifying Technologies)

Identify and Track Relevant Emerging Technologies

• Resources like the Singapore Infocomm Media Development Authority (IMDA) can help 'Satay Sensation' find relevant technologies

• 'Satay Sensation' should only consider technologies designed specifically for hawker centres

Answer explanation

Explanation: IMDA provides resources and programs to help businesses adopt innovative solutions. There are also industry reports and publications highlighting relevant technologies.

Rank (Evaluating & Prioritizing):

Evaluate and Rank Potential Technologies

• The chosen technology should have all the features available, even if some aren't relevant to 'Satay Sensation's' needs

• When choosing a technology, potential impact on efficiency and alignment with 'Satay Sensation's' goals are key factors

Answer explanation

Choose technologies that can significantly improve efficiency (e.g., faster order processing), reduce waste (e.g., smart inventory management), or enhance customer experience (e.g., online ordering).

Evaluate (Deeper Research):

Conduct Deeper Research on Shortlisted Technologies

• A cost-benefit analysis is unnecessary for 'Satay Sensation' when evaluating new technologies

• Ignoring potential implementation challenges with a new technology won't cause problems later

Answer explanation

Analyze the upfront investment, maintenance costs, and potential savings or revenue increases. This helps assess the technology's long-term financial viability.

Evangelize (Building Buy-In)

Build Internal Buy-In for the Chosen Technology

• Focusing only on the technical aspects of the chosen technology is enough to convince staff

• Addressing staff concerns and highlighting clear benefits is essential for getting buy-in for the new technology

Answer explanation

9. 
   Emphasize how the technology solves problems, improves efficiency, or generates revenue to gain stakeholder buy-in. Explain how it benefits staff (e.g., easier workload) to encourage adoption.

Transfer (Pilot & Implement)

Pilot and Implement the Chosen Technology

• A full-scale implementation is always the best approach for any new technology in 'Satay Sensation'

• A small-scale pilot allows 'Satay Sensation' to test the technology and address issues before wider use

Answer explanation

Start with a small-scale pilot to test functionality and identify bugs before a wider rollout. This allows for refinement and staff training before full implementation.