Fundamentals in Lodging

considered the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service

• HOUSE KEEPING

• FRONT OFFICE

• F AND B

• HUMAN RESOURCE

useful, easy or quick to do; not causing problems

• convenient

• comfortably

• useless

• unsuitable

the service of having an employee park your car for you at a hotel or restaurant

• parking

• parking service

• valet

• valet service

What are the Core Competencies of Housekeeping NC II ?

• Provide housekeeping services to guests

• Clean and prepare rooms for incoming guests

• Provide valet/butler service

• Laundry Linen and guest clothes

• Clean public areas, facilities and equipment

useful, easy or quick to do; not causing problems

• convenient

• comfortably

• useless

• unsuitable

Relationship with other department:

Front Office.

• To train employees not to damage walls and door in transporting food, particularly room service.

• To remove promptly room service trays and trolleys from guest floors.

• True

• False

Relationship with Other Departments:

Linen Section.

• Provide occupancy forecast, daily occupancy, checkouts, check in, VIP’s list, roll away bed and baby crib installation and removal.

• True

• False

the service of having an employee park your car for you at a hotel or restaurant

• parking

• parking service

• valet

• valet service

Relationship with Other Departments:

Engineering/ Maintenance Department

-To expedite completion of repairs and maintenance work orders.

-To notify Housekeeping when work in guest rooms is completed so that Housekeeping can inspect and release room to Front Office.

• True

• False

The person who responsible to maintain the administration in Housekeeping Office is the Executive Housekeeper, Assistant Executive Housekeeper, all Supervisors and the order taker/office clerks. The order taker will in-charge for taking all guest requests, telephone calls (incoming and outgoing calls) all store items request, etc.

• True

• False