A guest folio begins the day with a credit balance of $320.05. During the day, debits of $152.40, and credits of $37.22 are acquired. What is the net outstanding credit?

• 1. $187.23

• $204.87

• 1. $252.08

• $305.32

Alisa is assisting a customer in planning for a presentation that will have approximately 150 attendees. A good type of seating for Alisha to suggest would be __________ style.

• Classroom
• 1. Boardroom

• 1. Small group

• 1. Theater

What function command would calculate the annual average for the set of data shown on the spreadsheet below?

• 1. =average(b3:b6)

• 1. =average(b8)

• 1. =average(a3:b3)

• 1. =average(a3:b6)

A resort with a gift shop or store specializing in skis, boots, and snow gear would most geographically be appropriate in

• 1. California

• 1. Virginia

• 1. Colorado

• 1. Texas

An example of active listening skills is

• Planning what to say next

• Paraphrasing what has been said

• Taking notes after the conversation

• Nodding during the conversation

Which of the following is most likely to get to a specific definition of a problem?

• What was happening when the failure occurred?

• Has this problem happened before?

• What other problems have you had with this machine?

• How often has this problem happened before?

James wants to send a personalized letter to each of his sales clients. To do this, James should use

• Mail-merge

• Auto-formatting

• Design templates

• Auto-addressing

When a group is ________________ possible situations for a problem, they should record all comments and suggestions.

• Brainstorming

• Forming

• Thinking about

• Working out

Which of the following terms is correctly spelled?

• gretuity

• cordination

• reservations

• resturant

An example of body language that conveys interest in what a speaker is saying is

• repeatedly gazing over the speaker's shoulder

• crossing your arms

• stifling a yawn

• leaning forward slightly