Situations

Your design director is experiencing a family emergency and can not make the presentation to your directors next week.

• Talk to the rest of the board and ask to reschedule

• Ask the director to work while on leave

• Ask they can finish the project before taking off days

• Ask them to stay later than usual to finish up before they take off

Justify your answer. Why did you choose that one?

Juan is consistently arriving late. He's a great employee but his late arrival is consistent and he doesn't always show up with a valid excuse.

• 1. No excuses Juan has to go for this repeated behavior

• 1. Talk to Juan privately and figure out what has been happening outside of work to cause delays

• 1. Put Juan on a employee growth plan 

• Take hours away from Juan till he shows improvement

• Discuss possibble solutions for Juan to get to work on time

Justify your answer. Why did you choose that one?

Juana the global popstar post starts her weekly vlog by telling her 10 million followers that she broke her toe recently at your day spa.

• Demand that she takes down the video at once

  
  

• Talk to this person and negotiate with them to take down the video

• Ignore the video and continue operations as normal.

• Threaten to sue her for sland and libel

• Meet with her team and the empolyees from that day to review the incident

Justify your answer. Why did you choose that one?

Robert, your manager at your most productive store in Dallas, is suddenly losing employees. On their exit survey, most state that robert is unprofessional and yells at them in front of customers. You personally know Robert all the way back from High School.

• Fired on the spot, no excuses, no mercy

• Talk to Robert about what is happening at the storefront and give employees a way to communicate about further issues

• Let this go, Robert is still causing great sales for the store and should be given another chance

• Yell at Robert infront of employees about his behavior and how it affects others

Justify your answer. Why did you choose that one?

Zhao is the youngest employee in your department and it’s his first year teaching. He’s having trouble with classroom discipline despite having a social contract and rewards for behavior. From an observation you notice the students being completely disrespectful and not paying attention during lessons. When the tests for the week comeback graded the majority of students performed badly.

• Put Zhao under a growth plan till he shows signs of improved classroom control

• Have Zhao meet with a more experienced teacher to go over possible sugestions and mentorship

• Have Zhao do an anonymous class survey for his problem classes to see what problems the kids have

• Repremand the students in front of him

Justify your answer. Why did you choose that one?