1102 Quiz 4

A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received:

The Audio Driver is not running.

Which of the following will MOST likely resolve the issue?

• compmgmt.msc

• regedit.exe

• explorer.exe

• taskmgr.exe

• services.msc

A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel Utilities should the technician use?

• System

• Indexing Options

• Device Manager

• Programs and Features

A systems administrator is setting up a Windows computer for a new user. Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

• Power user account

• Standard account

• Guest account

• Administrator account

A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

• MSRA

• VNC

• VPN

• SSH

A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause?

• The GPS application is installing software updates.

• The GPS application contains malware.

• The GPS application is updating its geospatial map data.

• The GPS application is conflicting with the built-in GPS.

A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to MOST likely resolve the issue?

• Grant permissions to the installation directory

• Attach the external hardware token

• Install OS updates

• Restart the workstation after installation

A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST?

• Quarantine the host in the antivirus system.

• Run antivirus scan for malicious software.

• Investigate how malicious software was installed.

• Reimage the computer.

A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

• eventvwr.msc

• perform.msc

• gpedit.msc

• devmgmt.msc

Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?

• Power off the machine

• Run a full antivirus scan

• Remove the LAN card

• Install a different endpoint solution

A technician downloads a validated security tool and notes the vendor hash a11e11a1. When the download is complete, the technician again validates the hash, but the value returns as 2a222a2b2. Which of the following is the MOST likely cause of the issue?

• Private-browsing mode

• Invalid certificate

• Modified file

• Browser cache