Email Etiquette

What is the appropriate way to address someone in an email?

• Use emojis instead of words

• Address them by their nickname only

• Start the email with 'Hey you!'

• Use their formal title and last name or 'Dear [First Name] [Last Name]' if unsure.

Is it necessary to use proper grammar and punctuation in emails?

• No

• Yes

• Sometimes

• Rarely

When should you use the 'Reply All' option in an email?

• When you want to send a private response to one recipient

• When you need to respond to all recipients of the email.

• When you want to include irrelevant recipients in the conversation

• When you want to share personal information with all recipients

What should you do before sending an email to ensure it is professional?

• Send without proofreading

• Proofread for errors, check tone and formality, clear subject line, professional signature

• Skip adding a subject line

• Use informal language

Is it acceptable to use emojis in professional emails?

• No

• Maybe

• Absolutely

• Yes

What is the purpose of the subject line in an email?

• To confuse the recipient

• To increase the email's length

• To add unnecessary information

• To provide a brief summary and grab the recipient's attention.

Should you use abbreviations and acronyms in professional emails?

• It depends on the recipient, but generally, using abbreviations and acronyms is preferred.

• Yes, abbreviations and acronyms are essential in professional emails.

• No, it is recommended to avoid using abbreviations and acronyms in professional emails.

• Using abbreviations and acronyms shows professionalism and efficiency in emails.

How should you sign off at the end of an email?

• Use slang or informal language

• Include a long personal story

• End with a joke or humorous comment

• Use a professional closing such as 'Best regards', 'Sincerely', 'Thank you', etc.

What should you do if you receive an email that upsets you?

• Forward the email to everyone

• Pause and respond calmly after assessing the situation.

• Respond angrily without thinking

• Delete the email immediately

Emails should not be too long?

• true

• false