FSO125 FINAL REVIEW

What are the three priorities, in order, in Ground Services?

• Security, safety, on time performance

• On time performance, security, safety

• Safety, flight secure, on time performance

• Safety, security, on time performance

Typically, on line check in opens at -36 hours to the scheduled time of departure

• True

• False

• I can't remember

• It depends on the day of the week.....

What elements are included in a PNR?

• The boarding pass, seat number and booking code

• The passengers name, email address and choice of meal

• The passengers gender, special requests and pre-reserved seating

• The seat number, first and last name, and baggage weight

Dangerous goods are items that:

• May pose a hazard when travelling by air

• Will always pose a hazard when travelling by air

• Can never be accepted on board

• Passengers should not pack in checked baggage

Carry on baggage that is too big to go in the cabin can only be accepted under the following conditions:

• In the hold using a cabin baggage label

• If there is room on board

• As checked baggage

• If the Purser allows it to be stowed in the closet

The correct SSR code for a passenger who requires a wheelchair as they cannot climb stairs is:

• WHCR

• WCHC

• WCBD

• WCHS

You can travel with a damaged passport as long as the page with the picture and information can still be read.

• YES

• NO

Passengers with disabilities must always be assigned a seat with extra legroom to allow for more space.

• True

• False

The weight and balance of the aircraft can be affected by:

• How much cargo we put on board

• Where we load the baggage

• Passengers changing seats before take off

• All of the above

What is the correct approach to punctuality?

• Try to be early.

  Strive to be on time.

  Late needs a good reason.

• Early is on time.

  On time is on time.

  Late is not tolerated.

• Early is early.

  On time is what you should always be.

  Late within 5 minutes is okay.

• Early is on time.

  On time is late.

  Late is unacceptable