BL Week 2: Principles of Writing Reassign

Which medium is best to announce decreased insurance benefits for 250 employees? Justify your choice.

Answer explanation

Email and briefing.

Which medium is best for a sales message promoting a new product to customers? Justify your answer.

Answer explanation

Either letter, telephone call or email.

Based on question 2, which medium is best for responding to similar customer inquiries?

Answer explanation

Telephone calls or face to face.

"Good morning  Alan, I wanted to inform you that our team has finalised the report for the Q1 sales projections. You can find the attached document for your review. Should you have any questions or require further assistance, please don't hesitate to reach out. "

 

What is the tone of the above?

• Clear and Concise Tone

• 
  

  Encouraging and Motivating Tone

• Empathetic and Supportive Tone

• Professional and Polite Tone

"Hi Sandra, I understand that you've been experiencing difficulties dealing with Department A. I wanted to assure you that our team is committed to resolving this matter promptly. Please feel free to contact me directly if there's anything else we can do to assist you."

 

What is the tone of the above?

• Clear and Concise Tone

• 
  

  Professional and Polite Tone

• Encouraging and Motivating Tone

• 
  

  Empathetic and Supportive Tone

Dear Ms Melissa, I wanted to express my sincere gratitude for your prompt response to our recent inquiry. Your assistance has been invaluable in helping us move forward with the project. We truly appreciate your continued support. "

 

What is the tone of the above?

• Encouraging and Motivating Tone

• Respectful and Appreciative Tone

• Empathetic and Supportive Tone

• Clear and Concise Tone

"Hi Mr Edmund, I wanted to take a moment to recognise the hard work and dedication you've shown on the project. Your contributions have been instrumental in our success, and I'm confident that together we can achieve even greater results in the future. Keep up the fantastic work! "

 

What is the tone of the above?

• Encouraging and Motivating Tone

• Respectful and Appreciative Tone

• Empathetic and Supportive Tone

• Clear and Concise Tone

Is the sencetence "We are an equal opportunity employer and encourage applications from candidates of all backgrounds, genders, races, religions, and abilities" ________________?

• Non-discriminatory language

• Discriminatory language

Is the sencetence "We are looking for a young, energetic candidate to join our team" _________________?

• Non-discriminatory language

• Discriminatory language

Is the sentence "I think we should assign this project to John because he's a man, and we all know men are better at handling these types of tasks." _____________________?

• Non-discriminatory language

• Discriminatory language