BL Week 2: Principles of Writing Reassign

BL Week 2: Principles of Writing Reassign

Professional Development

10 Qs

quiz-placeholder

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BL Week 2: Principles of Writing Reassign

BL Week 2: Principles of Writing Reassign

Assessment

Quiz

Professional Development

Professional Development

Easy

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

OPEN ENDED QUESTION

5 mins • 1 pt

Which medium is best to announce decreased insurance benefits for 250 employees? Justify your choice.

Evaluate responses using AI:

OFF

Answer explanation

Email and briefing.

2.

OPEN ENDED QUESTION

5 mins • 1 pt

Which medium is best for a sales message promoting a new product to customers? Justify your answer.

Evaluate responses using AI:

OFF

Answer explanation

Either letter, telephone call or email.

3.

OPEN ENDED QUESTION

3 mins • 1 pt

Based on question 2, which medium is best for responding to similar customer inquiries?

Evaluate responses using AI:

OFF

Answer explanation

Telephone calls or face to face.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Good morning  Alan, I wanted to inform you that our team has finalised the report for the Q1 sales projections. You can find the attached document for your review. Should you have any questions or require further assistance, please don't hesitate to reach out. "

 

What is the tone of the above?

Clear and Concise Tone


Encouraging and Motivating Tone

Empathetic and Supportive Tone

Professional and Polite Tone

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Hi Sandra, I understand that you've been experiencing difficulties dealing with Department A. I wanted to assure you that our team is committed to resolving this matter promptly. Please feel free to contact me directly if there's anything else we can do to assist you."

 

What is the tone of the above?

Clear and Concise Tone


Professional and Polite Tone

Encouraging and Motivating Tone


Empathetic and Supportive Tone

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dear Ms Melissa, I wanted to express my sincere gratitude for your prompt response to our recent inquiry. Your assistance has been invaluable in helping us move forward with the project. We truly appreciate your continued support. "

 

What is the tone of the above?

Encouraging and Motivating Tone

Respectful and Appreciative Tone

Empathetic and Supportive Tone

Clear and Concise Tone

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Hi Mr Edmund, I wanted to take a moment to recognise the hard work and dedication you've shown on the project. Your contributions have been instrumental in our success, and I'm confident that together we can achieve even greater results in the future. Keep up the fantastic work! "

 

What is the tone of the above?

Encouraging and Motivating Tone

Respectful and Appreciative Tone

Empathetic and Supportive Tone

Clear and Concise Tone

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