SMC Workshop Quiz

SMC Workshop Quiz

Professional Development

15 Qs

quiz-placeholder

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SMC Workshop Quiz

SMC Workshop Quiz

Assessment

Quiz

English

Professional Development

Practice Problem

Medium

Created by

Mo Shenaan

Used 5+ times

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15 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How confident are you in Microsoft Outlook?

I'm an expert.

I know enough to get by.

Sometimes I struggle with Outlook.

I know how to send an email and that's that.

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Select all the processes you have confidence in for your role.

EOT

No Contact/Access

Cancellation

Stove

FOW

3.

MULTIPLE SELECT QUESTION

1 min • 1 pt

How important do you think customer service is in your role?

Extremely important.

The trades aren't customers so not that important.

We don't use customer service in our role.

What's customer service?

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can a work order docket be uncancelled once cancellations has been approved by Kāinga Ora?

Yes

No

5.

MULTIPLE SELECT QUESTION

1 min • 4 pts

Select four things you should consider before requesting an EOT.

Are there multiple trades on the WO?

Trade or whole WO that needs to be cancelled?

What is the reason & is it valid?

Ensure nothing needs to be claimed before cancellation.

Have they added the latest report?

6.

MULTIPLE SELECT QUESTION

20 sec • 2 pts

What are the two types of EOTs?

Response

Valid

Follow on Work

Completion

7.

MULTIPLE SELECT QUESTION

30 sec • 2 pts

On which work orders should a FOW be raised?

URG

URS

RSC

GNL

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