SMC Workshop Quiz

How confident are you in Microsoft Outlook?

• I'm an expert.

• I know enough to get by.

• Sometimes I struggle with Outlook.

• I know how to send an email and that's that.

Select all the processes you have confidence in for your role.

• EOT

• No Contact/Access

• Cancellation

• Stove

• FOW

How important do you think customer service is in your role?

• Extremely important.

• The trades aren't customers so not that important.

• We don't use customer service in our role.

• What's customer service?

Can a work order docket be uncancelled once cancellations has been approved by Kāinga Ora?

• Yes

• No

Select four things you should consider before requesting an EOT.

• Are there multiple trades on the WO?

• Trade or whole WO that needs to be cancelled?

• What is the reason & is it valid?

• Ensure nothing needs to be claimed before cancellation.

• Have they added the latest report?

What are the two types of EOTs?

• Response

• Valid

• Follow on Work

• Completion

On which work orders should a FOW be raised?

• URG

• URS

• RSC

• GNL

What should you do with additional work on a GNL work order?

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The prefix for follow-on work requests is?

For URG/URS jobs, what History Note should you add after calling trade and issuing jobs to them in WMS?