Chap 11_ESP2

Chap 11_ESP2

University

100 Qs

quiz-placeholder

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Chap 11_ESP2

Chap 11_ESP2

Assessment

Quiz

English

University

Hard

Created by

K62 Trang

FREE Resource

100 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do recruiters and employers view the importance of professional behavior in the workplace?

Although recruiters are impressed with applicants who speak and write well, a candidate's technical expertise is all that matters.

Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.

Professionalism and soft skills are important only in service-oriented fields.

Team, communication, and people skills are low priorities for most recruiters and employers.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In today's digital age, professionalism requires all employees to maintain a positive _______ presence

sales

nonverbal

online

managerial

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

. A synonym for professionalism is _______.

hard skills

social acceptance

business etiquette

diversity

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following statements about professionalism in the workplace accurately describes a current trend?

Companies are not addressing issues of professionalism in the workplace because unprofessional behavior affects only the individual who displays it.

More organizations are establishing procedures or policies to encourage professionalism.

Companies are only concerned about employees exhibiting professional behavior when working at their desks.

Companies limit their policies regarding professional behavior to only nonverbal actions such as dressing appropriately or maintaining eye contact with others.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is a soft skill?

Fast typing speed

Accountancy procedures

The ability to work effectively as part of a team

Proficiency in using a variety of computer software packages

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and _______.

soft and hard skills

self-actualization and self-control

sharing and collegiality

education and training

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Richard wants to prove that he has high emotional intelligence. Which of the following pieces of advice will help to show that he has strong emotional intelligence?

Richard should focus on his job and avoid volunteering his services to a worthy community or charity group.

Richard should avoid apologizing for any errors.

Richard should listen actively to customers and colleagues

Richard should avoid any interaction with coworkers so that he stays focused on his job

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