quiz lab 3 - call center

Each customer that makes a call to the call center occupies one trunk line. What is the logic used in. Arena?

• seize, delay, release

• seize, delay

• seize, release

• delay

There are 26 trunk lines. The capacity of the trunk line is set in which module?

• process

• seize

• resource data

• Capacity Allocation

Which expression may be used to express that all the trunk lines are busy?

• NQ(trunk lines)

• NR(trunk lines)

• MR(trunk lines)

• all trunk lines are taken

resource priority may be set in which module

Which module is used to define Resources which is a group of people of different capabilities

• resource data module

• set data module

• process module

which module is used to define resource schedule

• process

• resource data

• schedule data

a non stationary arrival process can be defined in which module

• create

• schedule data

• poisson

• exponential

Total WIP in the system is which type of statistics?

• tally

• time persistent

• count

• discrete

• "The call center accepts incoming calls only from 8AM to 7PM (660 minutes)

• Any calls that are in the system  at 7PM must be completed. " Which expression may be used for terminating condition?

• Total Wip == 0

• TNOW >= 660

• NR(trunklines) == 0

• MR(trunklines) == 0

To set queuing rule other than FIFO, which module may be used

• queue data module

• resource data module

• assign module