Professionalism

What is the correct answer when a candidate is complaining for our service?

• I have already answered your question! Read it!

• I apologize for the inconvenience. Let me provide you with the answer to your question.

• I am apologectic, I understand how important is for you this test. Regarding your question, the Case has been created due to...

• I don´t think you have read my answer, have you? If you haven´t, please do, if not...

If the candidate is being rude with us, what are the correct statements we should utilize?

• I apologize for the inconvenience.

• I am happy to help you with any question you might have.

• You know what? I am done! (*closes the chat)

• I am terrible sorry, I´ll to my best in order to help you out. Regarding your inquiry...

Should we provide empathy statement and willingness during the chat?

• Yes

• No

Is it ok to be rude with the candidates if they do not understand my explanation on the chat?

• Yes

• No

Is it professional to respond: "Did you read the message that I sent?"

• Yes

• No