Effective Communication

What are 2 examples of communication you will find in the workplace?

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Active listening involves:

• asking questions

• repeating back what the other person said

• making eye contact

• all the above

What is empathy? (choose 3 correct answers)

• Feel what the other person is feeling

• Take person's perspective

• Recognize how a person is feeling

• Talking about your own values

Why is Empathy important when communicating?

• It helps you understand where the other person is coming from

• It's not. All that matters is what you say

• I just woke up...what are we doing?

• It's only important to be empathetic if the person you're talking to is visibly upset

Which of the 3 "R"s of active listening is Amy (the woman in the video) displaying?

• Repeat

  (Repeating back to the speaker main points of the topic)

• Reflect

  (Ask questions to help clarify the topic)

• Respond

  (Using verbal and non-verbal communication to respond to the points being made by the speaker)

Which of the 3 "R"s of active listening is Amy (the woman in the video) displaying this time?

• Repeat

  (Repeating back to the speaker main points of the topic)

• Reflect

  (Ask questions to help clarify the topic)

• Respond

  (Using verbal and non-verbal communication to respond to the points being made by the speaker)

Which of the 3 "R"s of active listening is Amy (the woman in the video) displaying?

• Repeat

  (Repeating back to the speaker main points of the topic)

• Reflect

  (Ask questions to help clarify the topic)

• Respond

  (Using verbal and non-verbal communication to respond to the points being made by the speaker)

What did Amy (the woman in the video), do to show Sheldon (the man in the video), she was actively listening to his conversation? (select the 3 correct answers)

• She made eye contact with Sheldon while sitting up straight and facing him

• She repeated key points about the topic back to Sheldon

• She asked questions to help clarify and understand what Sheldon was talking about

• She yelled at him to get her butter!

Answer explanation

The correct actions Amy took to show active listening were making eye contact, sitting up straight, facing Sheldon, repeating key points, and asking clarifying questions.

Which pictures shows that the listener is "Actively listening" to the speaker? (choose 2 correct answers)

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Effective communication involves:

• speaking

• listening

• facial expressions

• all the above