A*S*K Business Institute Certification Exams

What is the purpose of the A*S*K Business Institute Certification Exams offered by MBA Research and Curriculum Center?

• To provide a set of guidelines for ethical decision-making in business

• To document learning achievement and add value to the completion of coursework and other learning experiences

• To offer a comprehensive business education program

• To serve as the only requirement for a career in business, marketing, finance, management, and entrepreneurship

What is the basis for the instruction on the National Business Administration Standards, which are used for A*S*K certification exams?

• The language and structure of MBA Research test items

• The performance indicators from the official A*S*K exam of the same name

• The industry-validated performance indicators derived from MBA Research's research of the business community

• The descriptive test key included in the practice tests

What is the benefit of using A*S*K practice tests according to the document?

• They guarantee a passing score on the official A*S*K certification exams

• They provide third-party documentation of learning achievement

• They help students familiarize with the language and structure of MBA Research test items and reduce test anxiety

• They are required for completing coursework in business-related fields

Where can more information on the A*S*K exams be found according to the document?

• At the National Business Administration Standards website

• On the official MBA Research and Curriculum Center website

• At the A*S*K Institute website

• In the descriptive test key of the practice test

Written communications in business should

• use long, informative sentences.

• be totally impersonal.

• use technical language.

• be clear and easy to understand.

When writing a business report, Thomas might check his writing and style manual to determine the

• formal definitions of important terms.

• best way to set up tables using computer software.

• synonyms for common words.

• appropriate way to cite his resources.

So the company can make wise business decisions, it is important for the company to effectively manage its

• ratings.

• markets.

• information.

• demand.

To build positive customer relations, a business must be

• proactive.

• small.

• profitable.

• aggressive.

A customer called to complain that a promised shipment had not arrived and to find out what happened. You say you will check and call back. How can you show a customer service mindset?

• By calling back as soon as possible with an answer

• By helping organize the warehouse

• By following up to see if the customer is satisfied with your company's service

• By talking about the problem with coworkers

What kind of customer would ask, "If I buy this product, how can I be sure it will do what you say it will?"

• Eager

• Domineering/Superior

• Slow/Methodical

• Suspicious