KYC April 12

If the user has uploaded a Digilocker document or Unlisted document 2 times and not answering the call. what is the next process?

• Send mail via FD

• Send ikigai email

• block the account

• verify the account

The FD ticket was already handled and the Document name is matching with the marrow account name. What is the next step?

• verify the account

• block the account

• not sure

• change it to NV

Do you verify the KYC of a user from Pakistan who has uploaded their National ID as proof of identification?

• Yes, will verify

• No, we don't verify

• Ask for alternate document

• call the user and request for alternate document

The first time a Nepal user has uploaded a handwritten document for verification, what is the next step?

• Not sure

• Send an email from ikigai.

• call the user and ask alternate or printed document.

• Notify in the channel

Fun Q:
What's the weirdest food combination you've ever tried that surprisingly tasted good?