Online Services Quiz

How would customers typically find information about a car at a second-hand car dealership in the 1980s?

• Online search engines

• Social media

• Magazines

• Mobile apps

What can websites with information about second-hand cars show to potential buyers?

• The color options available for new cars

• The latest models of brand new cars

• How reliable the car has been over the years

• The best insurance policies for new car owners

What has online shopping allowed traditional stores to offer?

• Exclusive in-store promotions

• 24/7 customer service

• Delivery services

• Free products

What is one of the benefits of setting up an online store?

• High initial costs

• Limited customer reach

• Requires large physical space

• Very small initial costs

How can customers contribute to online shopping platforms?

• By providing impartial reviews

• By offering discounts

• By managing inventory

• By delivering products

What are the benefits to customers of using online stores?

• Longer waiting times for product delivery

• Higher prices compared to physical stores

• Impartial reviews by other customers

• Less variety of products

What is one of the benefits of online shopping in terms of availability?

• Customers can only shop during store hours

• Customers can shop any time, day or night

• Customers must use a specific device for online shopping

• Online shopping is only available on weekends

Which of the following is an advantage of online shopping related to delivery?

• Items cannot be delivered to customers

• Delivery is only available for large items

• Items can be delivered which is useful for those without their own transport

• Delivery costs are always free

How does online shopping provide more choice for customers?

• Customers can only access shops in their local area

• Customers have less variety of products to choose from

• Customers can access any online shop in the country or world

• Online shops offer fewer brands than physical stores

What is the purpose of reviews in online shopping?

• Reviews prevent customers from buying products

• Reviews are only available for certain products

• Reviews allow customers to establish whether products are as good as their marketing says they are

• Reviews increase the prices of products