Communication Barriers

All of the following may present cultural communication barriers EXCEPT:

• Health beliefs

• Inappropriate eye contact

• Religion

• Physical comfort

Clinging to the established method of doing things is known as what?

• Preconceptions

• Selective comprehension

• Resistance to change

• Complacency

Which of the following can be caused by a rushed encounter with a patient?

• You can provide the best care.

• The patient feels cared for.

• You overlook important patient information

• The patient feels comfortable.

Which of the following is a method that health care workers and patients can use to overcome a speech challenge?

• Rush the patient.

• Require only short, brief answers.

• Use complex language.

• Ask extra questions to be sure the patient understands.

Which emotion or attitude can create a communication barrier?

• Complacency or Indifference (I don't care)

• Empathy

• Respect

• Courtesy

Which of the following is a method that health care workers and patients can use to overcome a vision challenge?

• Dim the lights.

• Describe what is happening and turn up the lights.

• Speak loudly.

• Don't use gestures or body language.

Which is the best position for a health care worker who is interacting with a patient in a wheelchair?

• Standing.

• Lying down.

• Leaning against the wall.

• Sitting.

What is the term that describes "anything that interferes with effective communication?"

• Barrier

• Complacency

• Selective comprehension

• Preconception

Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge?

• Look at patient chart when speaking

• Use gestures.

• Write the message.

• Sign language.

Which of the following is true?

• Noisy, busy environments are good places to discuss sensitive topics with patients.

• Patients on pain medication are reliable communicators.

• Patients in extreme pain can communicate well.

• Make the physical environment as comfortable and welcoming as possible for patients.