Vendor-CLX: An Introduction to Insurance

You are permitted to answer any coverage-related questions if you have reviewed the policy .pdf.

• True

• False

Which industry led to the creation of the first insurance market?

• Shipping

• Railroads

• Mining

• Farming

The world's first insurance market, created in a coffee shop in London and currently acting as a reinsurer for Lemonade, is called _______________.

• 
  Lana del Rey

• Lords of London

• LLoyd's of London

• 
  Philadelphia Contributionship

Which acronym can be used to remember the parts of an insurance policy?

• L.E.M.O.N.A.D.E.

• A.B.C.

• D.A.R.T.S.

• D.I.C.E.+

You receive a call from someone saying that they're an Insured's mother, asking for information about the Insured's claim. What do you do?

• Confirm the Insured's name and claim number, and provide the caller with that information.

• Confirm the Insured's name and claim number, then let the caller know you have to reach out to the Insured to obtain approval to share any information.

• Open up the policy PDF and provide the caller with any information it has.

How would you answer the following question from a customer: "Does my policy cover moving expenses?"

• 
  I'll forward your question to a Claims Advocate.

• 
  Yes, it's included in your Loss of Use Coverage.

• Only an adjuster can advise what is and isn't covered on your policy.

An Insured's spouse whose name is on the policy can receive all claim information.

• True

• False

You are permitted to answer any coverage-related questions if you have reviewed the policy .pdf.

• True

• False

It is okay to tell an Insured that the reason they are unable to file a claim in the app is because they are under investigation by the Fraud team.

• True

• False

If a vendor calls in and requests details regarding the total limits on an Insured's policy, it is okay to give them all the details you can find.

• True

• False