Scheduling

When a patient misses a recurring follow-up appointment, besides contacting the patient, which of the following actions should the medical administrative assistant take?

• Document in the health record and reschedule the appointment.

• Inform the insurance provider

• Resend the welcome material

• automatically assess a no-show fee.

Besides insurance and payment expectations, which of the following is another confirmation essential to help reduce workflow gaps?

• No-show and cancelation policies

• Operational hours

• Bring financial records

• Bring reading material

Which of the following is a difference between electronic and manual scheduling?

• Appointment Type

• Schedule logs

• Acceptable forms of payment

• Templates

A medical administrative assistant takes a call from a patient who says they just spoke with their provider and was advised to schedule an appointment for tomorrow for high blood pressure, diabetes, and gout. For which of the following time frames should the assistant schedule the appointment?

• 15 Minutes

• 20 Minutes

• 30 Minutes

• 60 Minutes

Which of the following is considered a mental health status question during a pre-appointment screening?

• Immunization changes

• Insurance changes

• family dynamic changes

• patient portal changes

Whether scheduling electronically or manually, a scheduled preparedness training is which of the following types of scheduling considerations?

• Equipment consideration

• Other entities

• urgent

• provider's chosen working hours, days, and specified times

An established patient confirmed the time-specified scheduled appointment for a complete annual physical appointment 48 hours prior; however, the patient arrives 3 hours late. Which of the following is the best approach to managing the schedule?

• Reschedule the 60-minute appointment for an alternative day and document the exchange

• Educate the patient on the scheduling impact and document the exchange.

• honor the late arrival

Which of the following processes must be accomplished when scheduling a patient for a specialty consultation?

• Provide a welcome packet

• Obtain a referral

• Schedule preadmission testing.

• Consider provider preference.

A patient is scheduled for a recurring therapy session next week and wants to know if they can change the appointment to telehealth. Which of the following actions are required prior to the telehealth appointment?

• The patient will need to sign a medical records release form.

• The patient will need to consent to telehealth.

• The provider will need to notify the patient that telehealth is not available for therapy.

• The medical assistant must obtain preauthorization for the use of telehealth

Which of the following patient needs is appropriate to schedule for a telehealth appointment?

• Complete physical exam

• Suture removal

• Test results

• Fracture