Rooms Division Pre-Final

___ is the control process whereby the financial activity of guests’ accounts is maintained and balanced.

The front office audit is usually referred as ___ because hotels generally perform it during the late evening hours.

Night Auditor’s working shift starts between ___ and ends in the morning at ___ or an hour later.

Write the steps from 1 - 9

Transactions are double checked to ensure that they have posted in the PMS.

• 1

• 2

• 3

• 4

Write the steps from 1 - 9

Identify and reconcile financial and system discrepancies according to property standards. Financial discrepancies may includes

• 1

• 2

• 3

• 4

Write the steps from 1 - 9

Post charges to guest accounts

• 1

• 2

• 3

• 4

Write the steps from 1 - 9

Reconcile posting of transactions within the areas of responsibility

• 1

• 2

• 3

• 4

Write the steps from 1 - 9

Identify and resolve discrepancies in the posting of internal charges

• 5

• 6

• 7

• 8

Write the steps from 1 - 9

Verify and reconciled room rates and room status to guest of the property

• 5

• 6

• 7

• 8

Write the steps from 1 - 9

Investigate discrepancies in room status

• 5

• 6

• 7

• 8