PML FAQ

A customer calls in and asks for a quotation for radiator installation.

Whom do we escalate this request to via Message Log?

• Parts Team

• Customer Service Advisor

• Receptionist

• Bodywork Team

What vehicle models are comprised in the Grand Klasse Luxury (GKL) line that are specific to the Privilege Program (PPM)?

• i7, 8

• 3, 8

• X3, X7

• i8, X7, 7

• i7, iX

How long does it take for a Green Fast Lane Service to be completed?

• 1 day

• 30 minutes

• 2 to 3 hours

• Next day

A customer calls in and mentions that the vehicle A/C is producing noise. Additionally she mentions the vehicle's indicator for maintenance service has also prompted.

Please determine an example of an appointment we can secure for this customer based on the above?

• Service

• Repair

• UBI pick up delivery

• After Hour Service Lane

What are the charges for Pick up Delivery at Alexandra?

• Free of Charge

• SGD45

• SGD 97

• SGD 98

How long is the BMW Excellence Club - GKL membership entitlement?

• 1 years from the registration date

• 2 years from the registration date

• 3 years from the registration date

• Life time

Mr Darren called in to schedule a service appointment for Engine oil and Rear Brake Pad service.

Please choose which type appointment should you book for Mr Darren?

• Repair in SDPC

• Service in SDPC

• Green Fast Lane

• After Hour Service Lane

Ms Rauna called in complaining about an abnormal noise that is heard while driving. She mention that she does not have the time to bring in her car to the workshop and requested for Contactless Pick Up and Delivery.

Which location(s) do we secure appointment?

• Ubi

• Defu

• SDPC

• ECC

Mr Shan called in requesting for vehicle repair status, agent Sheema had assigned this case to CSA CJ, after a while we are inform by SDPC management team that CJ is on Emergency Leave, hence we will reassign the message log to Reception. what is the most crucial step we not suppose to miss out when doing this?

• Priority

• Location

• Status

• Salutation

What are the process of securing a loan car for GKL customer?

• Verify the PPM status

• Fill up the Tracker file

• Notify the branch PIC via e-mail

• Tick on Salesforce