
PML FAQ
Quiz
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Other
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Professional Development
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Practice Problem
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Hard
Neshandth Nair
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A customer calls in and asks for a quotation for radiator installation.
Whom do we escalate this request to via Message Log?
Parts Team
Customer Service Advisor
Receptionist
Bodywork Team
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What vehicle models are comprised in the Grand Klasse Luxury (GKL) line that are specific to the Privilege Program (PPM)?
i7, 8
3, 8
X3, X7
i8, X7, 7
i7, iX
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How long does it take for a Green Fast Lane Service to be completed?
1 day
30 minutes
2 to 3 hours
Next day
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer calls in and mentions that the vehicle A/C is producing noise. Additionally she mentions the vehicle's indicator for maintenance service has also prompted.
Please determine an example of an appointment we can secure for this customer based on the above?
Service
Repair
UBI pick up delivery
After Hour Service Lane
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the charges for Pick up Delivery at Alexandra?
Free of Charge
SGD45
SGD 97
SGD 98
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How long is the BMW Excellence Club - GKL membership entitlement?
1 years from the registration date
2 years from the registration date
3 years from the registration date
Life time
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Mr Darren called in to schedule a service appointment for Engine oil and Rear Brake Pad service.
Please choose which type appointment should you book for Mr Darren?
Repair in SDPC
Service in SDPC
Green Fast Lane
After Hour Service Lane
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