Information Security Standards

What is the main goal of ITIL?

• To manage financial services

• To align IT services with business needs

• To enforce legal compliance

• None of them

What is the primary objective of ITIL's Continual Service Improvement (CSI) process?

• To ensure all IT services are documented

• To identify and implement improvements to IT services

• To monitor employee performance

• None of the above

GDPR is a regulation that protects data within:

• The United States

• The European Union

• Asia

• Australia

ISO 27001 is a standard for:

• Quality management

• Environmental management

• Health and safety management

• Information security management

Which ITIL version introduced the concept of Service Lifecycle?

• ITIL V1

• ITIL V4

• ITIL V2

• ITIL V3

Procter & Gamble saved a significant amount by implementing:

• ISO certifications

• GDPR compliance

• Information Technology Infrastructure Library

• SOX regulations

PCI DSS specifically protects:

• Digital services

• Credit card transactions

• • Consumer goods

• Employee data

Which ITIL process involves transitioning new services into operation?

• Service Transition

• Service Operation

• Continual Service Improvement

• Service Strategy

PIPEDA applies to which of the following?

• Data protection in the EU

• Broadcasting and telecommunications in the US

• Personal information in Canadian businesses

• None of them

Which ITIL process focuses on understanding the current state of IT services and improving services?

• Service Transition

• Service Operation

• Service Strategy

• Continual Service Improvement