Business Etiquette Quiz

When is it appropriate to use a formal greeting in an email?

• When writing to a close friend

• When applying for a job

• When emailing a classmate about homework

• When sending a thank you note to a family member

What should you do if you are going to be late for a meeting?

• Not inform anyone since you will eventually arrive

• Email everyone after the meeting to apologize

• Inform the meeting organizer as soon as possible

• Skip the meeting entirely

Which of the following is considered poor phone etiquette?

• Answering the phone with your name

• Eating while speaking on the phone

• Keeping the phone on silent during meetings

• Returning missed calls within the same day

What is the most appropriate dress code for a job interview?

• Casual wear

• Business casual

• Business professional

• Athletic wear

How should you address someone in a professional email if you do not know their gender?

• Use "Mr." or "Mrs." based on their first name

• Use their full name without a title

• Guess their gender and use the corresponding title

• Avoid addressing them directly

What is the best way to end a professional phone call?

• Hang up as soon as you finish speaking

• Say "goodbye" and wait for the other person to hang up first

• Summarize the call and confirm next steps before saying goodbye

• Leave the line open in case the other person has something to add

In a meeting, when is it appropriate to start discussing your agenda?

• Immediately upon entering the room

• After greeting everyone and small talk

• Once the meeting organizer gives you the floor

• After introducing yourself to each participant

What should you do if you receive a call during a meeting?

• Answer the call and speak quietly

• Let the call go to voicemail

• Step out of the room to answer

• Put the caller on speaker so the meeting can listen

Which of the following is NOT a good practice when sending a professional email?

• Proofreading before sending

• Using abbreviations and emojis

• Including a clear subject line

• Addressing the recipient by name

How should you behave if you are the host of a video conference call?

• Start the meeting without waiting for latecomers

• Eat during the call to save time

• Introduce all participants at the beginning of the call

• Keep your camera off to save bandwidth