Communication Skills Quiz

What is the origin of the word 'communication'?

• Latin word communis meaning common or to share

• German word meaning to listen attentively

• French word meaning to write clearly

• Greek word meaning to speak loudly

Which of the following is NOT an element of communication skills?

• Listening

• Speaking

• Observing

• Calculating

What is the role of the receiver in the communication process?

• Decode the message

• Encode the message

• Provide feedback

• Select the channel

Which method of communication involves the use of words to share information?

• Verbal

• Non-verbal

• Visual

• Tactile

What is a disadvantage of oral or spoken communication?

• Can cover larger distances

• Provides a permanent record

• No permanent record

• Suitable for lengthy messages

How does past experience affect communication?

• Encourages open communication

• Enhances understanding

• Creates barriers

• Improves listening skills

What is the importance of language in communication?

• Creates confusion

• Facilitates sharing of ideas

• Limits understanding

• Acts as a barrier

What is prejudice in the context of communication?

• Neutral feelings towards a group

• Flexible beliefs about a group

• Negative attitude towards a group

• Positive attitude towards a group

How does the environment affect communication?

• Enhances clarity

• Encourages feedback

• Improves focus

• Deteriorates communication

What is the role of the sender in the communication process?

• Decode the message

• Select the channel

• Encode the message

• Provide feedback