ServiceNow CIS-HR (HRSD) 2022

An HR Admin without the System Admin role can do what? (Choose three.)

• Grant roles to users or groups

• Modify the HR Administration > Properties

• Reset user passwords

• Create HR Criteria

• Add users to groups

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

• The Admin must elevate their role to security_admin to add members to HR groups.

• The Admin follows the same process as with any group membership change.

• The Admin can no longer add members to HR groups.

• The Admin must impersonate an HR Admin to add members to HR groups.

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

• Upload File

• HR Service Template

• User Criteria

• HR Profiles

• HR Criteria

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

• Add the Delegated Developer role to your User record

• From the User dropdown in the banner, elevate your role to security_admin

• Manually add the security_admin role to your User record

• Nothing would need to be done

What type of information does the HR Profile contain?

• Personal employee data

• Group membership and role information

• User login and department information

• A user's password

How many User Criteria Records may be applied to a single KB or KB Article?

• Only two

• Only three

• Only one

• Unlimited

In the base ServiceNow instance, how are User Criteria used?

• To control which users can access the HR Case application

• To control what a user sees in the information and suggested reading widgets

• To control read and write access to Knowledge bases and articles

• To control which users can access the HR Service Portal

Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?

• Both are required.

• Only HR Profile table is required in HR.

• Neither are required.

• Only the User table is required in HR.

In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

• Client Rules

• Matching Rules

• ACLs

• Escalation Rules

What role is required, at a minimum, to view confidential HR Profile data?

• HR Admin [sn_hr_core.admin]

• HR Basic [sn_hr_core.basic]

• LE Admin [sn_hr_le.admin]

• HR Manager [sn_hr_core.manager]