
R1 Quiz
Quiz
•
English
•
Professional Development
•
Practice Problem
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Medium
+13
Standards-aligned
Arian Tasarra
Used 1+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Your job description as a Resolutions 1 Ambassador EXCEPT:
As an Ambassador, you are the "Mediator"
Always try to save the reservation
One-touch resolution
Listen to both parties
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
This occurs when both parties are in agreement with the solution.
Resolution
Surfacing the Interest
Recognition
Settlement
Tags
CCSS.RL.11-12.3
CCSS.RL.6.3
CCSS.RL.7.3
CCSS.RL.8.3
CCSS.RL.9-10.3
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Phase 2 of mediation technique where we surfaced through probing questions during recognition phase.
Generating options
Communicating the outcome
Recognition
Surfacing Interest
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following alterations can be made by Guest?
Number of guests, nights booked, price and listing.
Number of guests, nights booked and price.
Number of guests and nights booked only.
None of the above
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Is mediation needed on this case?
Yes
No
Maybe
I do not have any idea
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select the most relevant Hosting Standard for the scenario below.
A guest calls in and says that they had booked their listing because it has a swimming pool, but they now find that the pool is empty and unusable.
Listing accuracy
Host commitment
Listing cleanliness
Host communication
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
TRUE or FALSE
Instant-Book uncertainty is not a way out to cancel a reservation.
True
False
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.3
CCSS.RI.9-10.3
CCSS.RI.9-10.5
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