Chapter 3

Online travel agents (OTAs) discounting hotel rates typically extract more value than they contribute.

• TRUE

• FALSE

A Traditional Travel Distribution have 3 phases and the Digital Travel Distribution have 4 phases

• TRUE

• FALSE

The Core GDS Functions have 6 functions which are Availability, Booking Request, Passenger Information, Rates and conditions, E-ticketing & Itinerary Management and Reviews

• TRUE

• FALSE

Which of the following shows the correct examples of computing technologies in the year 1850s?

• ABACUS

• TYPEWRITER

• SMARTPHONES

• VACUUM TUBES

Which of the following is the correct term for the statement below?

“A consumer-focused business approach relies on a company-wide database to grasp customer needs, foster strong relationships, and provide excellent customer service in the tourism sector”

• Customer relationship

  management (CRM)

• Consumer link management (CLM)

• Customer interconnection administration (CIA)

• Client bonding supervision (CBS)