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PSM Unit 1 (Part I)

Authored by Celestina Wong

Education

12th Grade

Used 1+ times

PSM Unit 1 (Part I)
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which industry offers entry-level customer service jobs in various sectors such as healthcare, technology, retail, and financial services?

Technology sector

Customer Service Representative

Hospitality industry

Food and Beverage industry

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the term used for the evolution of the services economy from manual services to end-to-end, frictionless services using emerging technologies?

Services 4.0

Services 1.0

Services 3.0

Services 2.0

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the percentage of Singapore's GDP contributed by the services sector?

62%

72%

82%

92%

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of agreement involves two or more organizations combining resources to add to their competencies?

Strategic Alliance

Franchise

Direct Investment

Joint Venture

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the term used for an electronic service available via the Internet that completes tasks, solves problems, or conducts transactions?

Global E-commerce

Online Marketplace

Digital Service

E-service

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which company acquired foreign banks in countries like Australia, New Zealand, Canada, and the United States of America to expand their business?

Shake Shack

Singapore Airlines

Hong Kong and Shanghai Banking Corporation

Infinity@The Bay Pte Ltd

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the next phase of the services economy that aims to provide seamless services using emerging technologies?

Services 1.0

Services 4.0

Services 2.0

Services 3.0

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