PSM Unit 1 (Part I)

Which industry offers entry-level customer service jobs in various sectors such as healthcare, technology, retail, and financial services?

• Technology sector

• Customer Service Representative

• Hospitality industry

• Food and Beverage industry

What is the term used for the evolution of the services economy from manual services to end-to-end, frictionless services using emerging technologies?

• Services 4.0

• Services 1.0

• Services 3.0

• Services 2.0

What is the percentage of Singapore's GDP contributed by the services sector?

• 62%

• 72%

• 82%

• 92%

Which type of agreement involves two or more organizations combining resources to add to their competencies?

• Strategic Alliance

• Franchise

• Direct Investment

• Joint Venture

What is the term used for an electronic service available via the Internet that completes tasks, solves problems, or conducts transactions?

• Global E-commerce

• Online Marketplace

• Digital Service

• E-service

Which company acquired foreign banks in countries like Australia, New Zealand, Canada, and the United States of America to expand their business?

• Shake Shack

• Singapore Airlines

• Hong Kong and Shanghai Banking Corporation

• Infinity@The Bay Pte Ltd

What is the next phase of the services economy that aims to provide seamless services using emerging technologies?

• Services 1.0

• Services 4.0

• Services 2.0

• Services 3.0

Which type of arrangement allows one party to grant another party the right to use its trademark or trade-name along with certain business systems and processes?

• Joint Venture

• Direct Investment

• Strategic Alliance

• Franchise

What is the term used for an agreement within the airline industry where airlines share their route networks through 'code-sharing'?

• Global E-commerce

• Strategic Alliance

• Joint Venture

• Franchise

Which sector employs 74% of the workforce in Singapore?

• Services sector

• Manufacturing sector

• Agriculture sector

• Technology sector