
MIM Quiz
Authored by Phoebe Buffay
Education
KG
Used 3+ times

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11 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
MIM is triggered for P1 and P2 cases only
True
False
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
MIM isn't triggered for Sev 2 cases
True
False
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What are the mandatory fields to fill out before making a child incident of a parent?
Assignment Group
Urgency
Escalation
Configuration Item
Assigned To
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
ACS Restart Requests are addressed by -
EUC Remote Desktop Management
BY SCPO
EUC SCCM Packaging
EUC Distribution Support
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Infoproj device related issues should be reported at -
tighelpdesk@infosys.com
tigsupportdesk@infosys.com
transportteam@infosys.com
facilities_pune@infosys.com
6.
MULTIPLE CHOICE QUESTION
20 sec • Ungraded
IT Service Desk analysts cannot propose an incident.
True
False
ITSD can only promote incidents
None of the above
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which template do we use for possible Major incidents.
AD - Account Unlock
Spartan Hypercare
MIM
Major Incident Management
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