MIM Quiz

MIM is triggered for P1 and P2 cases only

• True

• False

MIM isn't triggered for Sev 2 cases

• True

• False

What are the mandatory fields to fill out before making a child incident of a parent?

• Assignment Group

• Urgency

• Escalation

• Configuration Item

• Assigned To

ACS Restart Requests are addressed by -

• EUC Remote Desktop Management

• BY SCPO

• EUC SCCM Packaging

• EUC Distribution Support

Infoproj device related issues should be reported at -

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

IT Service Desk analysts cannot propose an incident.

• True

• False

• ITSD can only promote incidents

• None of the above

Which template do we use for possible Major incidents.

• AD - Account Unlock

• Spartan Hypercare

• MIM

• Major Incident Management

IT Service Desk shouldn't raise P2 incidents for Tableau Server Down.

• True

• Only Command Center can raise priority

• False

• Decision Support will decide about priority

EUC - SD is the channel on MS Teams for communicating about major incidents.

• True

• False

P2 Incident Resolution target is -

• 240 Minutes

• 30 Minutes

• 15 Minutes

• 420 Minutes