Chapter 6
Authored by Bảo Hồ
English
University
Used 2+ times
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100 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Business letters are typically sent ______
Answer explanation
Business letters are sent for many purposes outside of an organization
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Most workplace messages should be organized _______
Answer explanation
Most workplace messages should be organized directly by revealing the main idea first.
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following messages is a considered a routine business message?
Answer explanation
Routine messages include simple requests for information or action, replies to customers, explanations to coworkers, instructions, direct claims, and complaints. A letter to a customer that denies their credit request would not be a routine business message because routine messages are positive messages, and neither would a proposal or a cover letter.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A popular format of business letters, called _______ style, aligns all parts on the left of the page
Answer explanation
Block style aligns all the parts of a letter—dateline, address, optional subject line, body, and signature block—on the left side of the page.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following statements accurately describes the use of letters, e-mails, and memos in businesses today
Answer explanation
Although e-mail is the No. 1 communication channel, businesses continue to rely on letters for certain messages outside an organization.
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
. Although e-mail is successful for both internal and external communication, you should still use letters when _______.
Answer explanation
You should write a business letter when formality and sensitivity are essential. Other reasons for writing letters include the need for a permanent record; the need for confidentiality; and the need for a persuasive, well-organized presentation
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In which of the following situations should you send a letter instead of an e-mail message?
Answer explanation
You should write a letter to ask members of the community to contribute to a fundraising effort to improve the local parks because you are delivering a persuasive message. You could deliver the other messages effectively via e-mail.
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