PPQ Mini Test Handling Incoming Calls

The greeting pattern for internal calls is ...?

• Hi – Pullman Phu Quoc Beach Resort – Guest Service Center – This is An. How may I assist you?

• Xin chào – Thank you for calling Pullman Phu Quoc Beach Resort – Guest Service Center – This is An. How may I assist you?

• Xin chào – Pullman Phu Quoc Beach Resort – This is An. How may I assist you?

• None of them

How many rings does it take for the phone call to be answered?"

• 10 rings

• 10 seconds

• 3 rings

• 1 ring

What should we prepare before answering phone calls?

• Grooming

• Posture

• Information

• All of them

Why should we smile before picking up the phone?

List down some services that you can offer on telephone?

Do you feel more confident when you handle the incoming calls after this class?

• Yes

• No

• Just a little bit

The greeting pattern for external calls is...?

• Xin chào – Guest Service Center – This is An – How may I assist you?

• Xin chào – Pullman Phú Quốc - Guest Service Center – This is An – How may I assist you?

• Xin chào – Guest Service Center – This is An – What can I do for you?

• Dạ em nghe!

What should we say before ending the phone call?

• “Is there anything else that we can assist you with?

• “Thank you for calling"

• "Have a lovely day!"

• All of them