Nature and Concepts of Conflict Quiz

A positive attitude during conflict resolution can help:

• make the other person defensive

• keep the conversation moving forward

• avoid dealing with the conflict altogether

• make the situation worse

According to the topic, what is one reason conflict arises?

• Incompatible activities

• Similar needs and desires

• Following the same routine

• Feeling understood

Patience is an important skill in conflict resolution because:

• you should always be the first one to apologize

• people don't like to be wrong

• rushing a solution can lead to resentment

• all conflicts can be resolved quickly

Collaborating involves:

• completely avoiding the other person

• giving in to meet the other person's needs

• working together to find a solution

• winning the argument at all costs

Bill Warters defines conflict resolution as the:

• understanding of human differences

• management of finances

• solving of mathematical equations

• way to end disagreements

Which of the following is NOT a conflict management style discussed?

• Collaborating

• Compromising

• Accommodating

• Ignoring

Emotional intelligence helps in conflict resolution by:

• making you feel angry

• shutting down communication

• understanding others' emotions

• focusing only on your own feelings

Which of the following is NOT a positive aspect of conflict?

• Increased creativity

• Stronger group cohesion

• Understanding others better

• Wasting time and energy

When practicing impartiality, you should:

• take sides with the person you agree with more

• focus on the problem itself, not the people

• blame the other person for starting the conflict

• hold grudges from past conflicts

Open communication after a conflict is resolved helps to:

• create distance between the people involved

• prevent future issues from arising

• make sure one person gets their way

• rehash the same arguments