Pelanggan dapat melakukan permintaan home service melalui...

Quiz CX April - Home Service dan Pick Up Sample

Quiz
•
Other
•
1st - 5th Grade
•
Medium
Sartika Sartika
Used 2+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
U By Prodia
Contact Center
Datang / telfon ke cabang
Semua Benar
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Dibawah ini adalah langkah kerja persiapan petugas Home Service yang sesuai, kecuali...
Pengecekan jadwal dan rute
Konfirmasi layanan dan persiapan pasien
Melakukan print out Surat Jalan HS
Petugas Home Service melakukan persiapan proses sampling
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pembayaran layanan Home Service melalui pesan online yang tidak dibolehkan adalah...
Pembayaran di cabang
Debit Card
Credit Card
Semua Benar
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Home service dapat dipesan selambat - lambatnya, kecuali...
3 Hari sebelum jadwal home service
1 Hari sebelum jadwal home service
3 Jam sebelum jadwal home service
30 Menit sebelum jadwal home service
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pada Ethos Web status order dibagi menjadi 5 status yaitu, kecuali...
Open
Schedule
Close
Reschedule
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Survey kepusasan pelanggan RLS yang dilakukan secara langsung oleh UCSM / BCSS / PJ Pelayanan dapat dilakukan...
1 x 1 bulan
2 x 1 bulan
3 x 1 bulan
4 x 1 bulan
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sarana perlengkapan apa saja yang perlu dibawa oleh petugas pick up sampel...
Membawa tas pick up sampel yang sesuai standar (ada es pack & pengukur suhu)
Tas pick up sampel bersih (dicuci 1 Minggu 1x)
Membawa BES - buku expedisi sampel - dan alat tulis
Semua Benar
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