Quiz CX April - Home Service dan Pick Up Sample

Quiz CX April - Home Service dan Pick Up Sample

1st - 5th Grade

15 Qs

quiz-placeholder

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Quiz CX April - Home Service dan Pick Up Sample

Quiz CX April - Home Service dan Pick Up Sample

Assessment

Quiz

Other

1st - 5th Grade

Medium

Created by

Sartika Sartika

Used 2+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Pelanggan dapat melakukan permintaan home service melalui...

U By Prodia

Contact Center

Datang / telfon ke cabang

Semua Benar

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Dibawah ini adalah langkah kerja persiapan petugas Home Service yang sesuai, kecuali...

Pengecekan jadwal dan rute

Konfirmasi layanan dan persiapan pasien

Melakukan print out Surat Jalan HS

Petugas Home Service melakukan persiapan proses sampling

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Pembayaran layanan Home Service melalui pesan online yang tidak dibolehkan adalah...

Pembayaran di cabang

Debit Card

Credit Card

Semua Benar

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Home service dapat dipesan selambat - lambatnya, kecuali...

3 Hari sebelum jadwal home service

1 Hari sebelum jadwal home service

3 Jam sebelum jadwal home service

30 Menit sebelum jadwal home service

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Pada Ethos Web status order dibagi menjadi 5 status yaitu, kecuali...

Open

Schedule

Close

Reschedule

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Survey kepusasan pelanggan RLS yang dilakukan secara langsung oleh UCSM / BCSS / PJ Pelayanan dapat dilakukan...

1 x 1 bulan

2 x 1 bulan

3 x 1 bulan

4 x 1 bulan

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sarana perlengkapan apa saja yang perlu dibawa oleh petugas pick up sampel...

Membawa tas pick up sampel yang sesuai standar (ada es pack & pengukur suhu)

Tas pick up sampel bersih (dicuci 1 Minggu 1x)

Membawa BES - buku expedisi sampel - dan alat tulis

Semua Benar

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